This platform (app) is designed for personal trainers to help them manage their business more effectively through digitally innovative tools. All premium accounts include features such as automated compliance tracking, exercise tracking, workout builders, and live fitness class software.

Learn more about our features here.*

There are multiple reasons why software enables us to live better daily. Using an app for personal trainers can help you save time and better manage and grow your business.

There is actually no installation at all. We are a cloud-based service. 

Yes, we are available across all platforms (Web, iOS, and Android). The great thing about the platform is that if you update a workout in the iOS app, your clients can view that workout update even if they are using an Android app. You can also view that same workout on the website. All the different platforms work seamlessly together across all devices.

Yes, much like the app for personal trainers, the app for clients is available across all platforms.

No. All client information is stored securely within their account.

Here are some common places we get reviews:

- Onsite reviews*

- Reviews in the Google Play Store*

- Reviews in the iOS App Store*

There are no contracts or obligations. Sign up anytime, upgrade anytime, and cancel anytime

To cancel:

Step 1. Head to your settings page in the app or website.

Step 2. Scroll to the bottom and click on "cancel".

Step 3. Clicking "cancel" once will downgrade you to a free account and will preserve all data. Clicking cancel a second time will delete your account entirely.

Easy! Head to the sign-in page and click on "forgot password" at the bottom left.

On the next screen, enter the email you used to log in, and we will send you an email that will help you reset your password.

Yes.

Step 1. Head to the settings page in the mobile app or website.

Step 2. Scroll to the bottom and click on "cancel". Clicking cancel just once will downgrade your account and preserve all data.

Please reference our help article* on how to upgrade your account:

Not at all! The data in your account will only expire if you delete it or delete your account.

The free plan gives you access to basic functionality such as building workouts, meal plans, assigning tasks and more. However, receiving payments, FindTrainGain profiles, and live classes are not available in free plans.

Premium trainer plans gain access to all platform features, with the exception of some features meant for studio gyms, such as sharing client profiles, multiple trainer accounts, and shared exercise lists.

Premium Gym accounts have access to platform features with no limitations to the features available to them.

For more information, reference our pricing page for a more comprehensive comparison.

No, there are no additional costs. What you see is what you get with your subscription. 

The only additional costs you could possibly incur are if you decide to purchase a custom app or premium trainer page, which are not included in any subscription level. 

We like to keep things simple, so your bill will be prorated based on where you're at in your billing cycle.

For example, if you upgrade halfway through your billing cycle, then we take into account what you have already paid and the time remaining until your next bill date. That way, you aren't charged for unused time on your new subscription level. Additionally, you won't be billed for your new subscription level until your next bill is due.

So if your bill comes on the first of every month and you upgraded on the 16th, then you won't be billed again until the first of next month, as usual, which will be prorated to only reflect the amount of time you spent on that new tier.

While PayPal, Cash App, or Venmo may have slightly smaller transaction fees, we have an entire digital infrastructure built around financial transactions that is much more robust than a simple, one-time payment.

Whether it's building a subscription, a package, or advanced live-class pricing, the difference is we also enable powerful business processes to revolve around payments. Saving you time and money.

Along those same lines, creating a subscription service or offering advanced live-class pricing as we do would be an incredible manual task with PayPal or Venmo. The key is it's simply not scalable as a manual task in another payment processor and eliminates it as a viable business process. Our software handles a lot of the manual leg work that takes a non-scalable process and makes it scalable.

No, your subscription covers your use and your client's use of the app.

Absolutely. It's one of the first things you are given the opportunity to do when creating a client profile.

Related content: How to add a new client (tutorial).*

Yes. Automated reminder emails for scheduled workouts, tasks, and nutrition plans are sent. Additionally, we send out reminder emails for live classes and emails to trainers when they have participants waiting for them in a live class.

Yes! There are a variety of ways you can track client progress using features such as progress pictures, compliance tracking, and automated exercise progress tracking.

Once a client marks a task you have assigned them as complete, you will get an email letting you know which client marked which task as complete.

On the flip side, if they mark it as incomplete, you will also get an email notifying you of the incomplete task.

Yes, we provide a list of close to 1,000 exercises with pre-recorded demo videos. However, you can easily replace the demo videos with your own.

Related content: Help articles on demo videos.*

Yes! We have built streaming software into the platform. It has features specific to virtual fitness classes, such as interval timers, live chat, and workout details. Workout details include workout type and equipment needed for the virtual fitness class.

FindTrainGain is a website we built to do two things:

1. Help premium members get discovered by people looking for personal trainers and virtual live fitness classes to attend.

2. Make fitness more accessible to those looking for it on the internet.

To get listed, simply pick a premium plan that best fits your needs and upgrade.

Yes. However, you can do more than simply accept payments through the platform. You can automate billing cycles through subscriptions, sell packages, sell concessions, and use purchase events for automated workflows that save you time.

It depends. In your settings page, you have the option to allow clients the ability to edit workouts, tasks, and nutrition that you have assigned. You can control these permissions at your discretion. 

Yes, you can. For a one-time fee, you can purchase a custom iOS, Android, and/or web app. Our custom apps are the best in the business.

Related content: Custom apps.*

Yes, we provide a list of close to 1,000 exercises with pre-recorded demo videos. However, you can easily replace the demo videos with your own.

Related content: Help articles on demo videos.*

Yes, you can. You can create your own foods, add custom links to recipes, and edit the foods we have loaded into your account.

Yes you can.

Related content: How to create custom client metrics (help article).*

Yes you can. We offer the ability to add information about yourself and the services you offer to your trainer page. You can also upload a profile picture.

Additionally, you can purchase an Elite Trainer page* that comes with all sorts of bells and whistles, such as client testimonials and improved contact options for those who want to reach you to inquire about your services. On top of that, you also get an improved ranking.

Every. Single. Feature. Plus, you get your own app icon, app store listing, branded push notifications, and more.

We have a comprehensive help centre with a combination of video tutorials and help articles.

Related content: Video tutorials, help center.*

We post regular updates on our blog and social media feeds. In addition to this, we also send out update emails to our members to announce news, new features, and improvements.

Related content: Our blog*

Yes, we do! We regularly post on our blog with topics ranging from marketing for personal trainers, business tips, health and wellness tips, and more.

Check us out!*

Yes we do! We post a lot about business, sales, and marketing on our blog, but we also have an eBook on how to become an online personal trainer that covers topics like web design, digital marketing, business models, and more.

Related content: Our blog, How to become an online personal trainer.*

Yes there is! We have a help center that has tons of articles and how to accomplish common tasks. We have articles on all platforms (web, iOS, and Android).

You can get in touch with us by clicking the "Contact Us" button on our help centre page here, or you can simply email support at support@vip.coach.com.